Unwanted separation of accounts into business and personal. Can it be undone?

Hey there,

We appreciate you writing in.

If you are trying to merge two different accounts and memberships, you will need to work directly with our support team https://helpx.adobe.com/contact.html?rghtup=autoOpen.

We would also recommend bookmarking and reviewing https://helpx.adobe.com/enterprise/kb/transfer-assets.html, which provides information on how you can manually transfer any assets from the account that is no longer used.

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true