Upcoming payment after cancellation?

Question

Hello, I cancelled my subscription yesterday, but I just checked my billing history and it says I have an upcoming monthly fee few days later. Is it just my cancellation hasn't been reflected yet?

I checked I have my cancellation confirmation mail.

Manan Joshi · Answer

What to say about this, one part of the system confirms payment and one does not. Please contact support for the final word on the state of affairs at Adobe end. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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