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kelfro
Participant
October 28, 2020
Answered

upcoming price increase - where to post a complaint

  • October 28, 2020
  • 3 replies
  • 462 views

I just got the email about the price increase coming in November. A $24.00 increase?! Really!?  Does anyone else feel taken advantage of? Adobe knows how much we all rely on their software but this feels yucky and not a company I will feel good about supporting anymore. Is it better to complain through the phone or does anyone know which forum to post about this?  Or a proper contact email?

Thank you.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Perhaps you had an introductory student/teacher plan? 

    https://www.adobe.com/creativecloud/buy/students.html

    In the US, the introductory rate is $20/month for the first year, after which it goes up to $30/mo until you cancel/graduate/leave school.  Rates and taxes vary by region.

     

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    October 28, 2020

    Perhaps you had an introductory student/teacher plan? 

    https://www.adobe.com/creativecloud/buy/students.html

    In the US, the introductory rate is $20/month for the first year, after which it goes up to $30/mo until you cancel/graduate/leave school.  Rates and taxes vary by region.

     

    Nancy O'Shea— Product User & Community Expert
    K
    kelfroAuthor
    Participant
    October 29, 2020

    Hi Nancy,

    I've had the same rate for a couple years now. $54.99 is too much.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 29, 2020

    Are you elegible for student/teacher rates?  If yes, contact Adobe Customer Care.

    In the US we pay approx $600/year for the All Apps Plan (excluding Adobe Stock).  So that's the normal rate.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    October 28, 2020

    I moved your post over from the CC Services forum to the Account, Payment & Plan forum that someone had moved from the poorly named "Using the Community" forum, which is for getting help using this forum system.


    I hope this helps. Best of luck to you.

    K
    kelfroAuthor
    Participant
    October 29, 2020

    Thank you for your help! That rate was per month 😞

    Just Shoot Me
    Just Shoot Me
    Legend
    October 28, 2020

    Is that Per Month or Per Year and for which subscription plan.

     

    No email address.

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