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O
okgroup
Participant
August 24, 2022
Answered

Update issued invoice info

  • August 24, 2022
  • 3 replies
  • 656 views

Hello,
I got an invoice for my firm and figured out there was no tax number in there. I added the tax number to my profile info, but the issued invoice was not updated with that info and tax number was not added to the invoice automatically. I have to have the tax number in thу invoice for my tax authority.

How can I get updated invoice?

Thank you.

    This topic has been closed for replies.
    Correct answer John T Smith

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    3 replies

    O
    okgroupAuthor
    Participant
    August 31, 2022

    Just wanted to update and summarize the post. 

    It's been about a week since I reported the issue to the Adobe agent via chat. The agent was very helpful and updated my invoice with address immediately. And I received updated invoice with my tax number 6 days later.
    So this solution definitely works and I recommend it to anyone who has the same problem with invoice.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 24, 2022

      the issuer of the invoice will need to resend it.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      August 24, 2022

      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      O
      okgroupAuthor
      Participant
      August 24, 2022

      Thank you, John! The direct communication with agent seems to helped me. He sent a request to beck-end team and they should update my issued invoice and send it to me by email. Hope this will work.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 24, 2022

      it would work more certainly if you contacted the sender yourself.  otherwise, you've gained nothing by contacting support, other than having them contact the sender and ask for the invoice to be resent.

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