Update plan not possible

Question

Hello community,

I would like to change my Photography plan to yearly prepaid payment because the montly plan costs will be increased by more than 50%.

When I click on the accept button I always get the error message "Sorry, we could not change your plan. Please retry.". What should I do to solve this problem?

Best Regards

Florian

ShivangiGupta · Accepted Answer

Thread SummaryThe user wanted to switch their Photography plan from a monthly payment option to an annual prepaid plan. However, every attempt to update the subscription resulted in the error message :“Sorry, we could not change your plan. Please retry.”What other users and the community manager saidkglad (Community Expert) suggested trying the plan change process using an updated browser and specifically avoiding Opera.Best Solution for Similar CasesIf this has happened to you, don’t worry! Here’s what you can do next:1. Verify that your Adobe account has no billing or payment issuesSign in to your Adobe account and review your plan and payment status.Resolve any pending payment, expired card, or billing verification issues before attempting to change your plan again.Retry the plan change after updating payment information if necessary.2. Try the plan change using a supported, up-to-date browserUpdate your browser to the latest available version.Clear browser cache and cookies.Sign in again and attempt the plan change from the Adobe account page.If one browser fails, test with another supported browser.Helpful ResourcesRetry a failed or missed paymentChange your Adobe plan

kglad · Answer

try using an updated browser that's not opera

Thread Summary

What other users and the community manager said

Best Solution for Similar Cases

1. Verify that your Adobe account has no billing or payment issues

2. Try the plan change using a supported, up-to-date browser

Helpful Resources