Update plan not possible

Forum|Forum|10 months ago
April 12, 2025
1 reply
979 views

Hello community,

I would like to change my Photography plan to yearly prepaid payment because the montly plan costs will be increased by more than 50%.

When I click on the accept button I always get the error message "Sorry, we could not change your plan. Please retry.". What should I do to solve this problem?

Best Regards

Florian

Account management

Correct answer florian_0785

the first link should be https://helpx.adobe.com/in/manage-account/using/change-plan.html

the second is correct and will show a chat popup, if your browser permits.

Thanks. Now the support changed my plan manually. I first skipped the chat because it was a virtual chat bot in the beginning and I had no hope it could help me.

kglad

Community Expert

try using an updated browser that's not opera

F

florian_0785Author

Inspiring

I tried with two different updated browsers that are not Opera:

Firefox 137.0.1 (aarch64) on Mac

Safari Version 18.3.1 (20620.2.4.11.6) on Mac

T

tmlee51

Participant

Thanks. Now the support changed my plan manually. I first skipped the chat because it was a virtual chat bot in the beginning and I had no hope it could help me.

It appears that I'm having the same problem as you did. How did you get the attention of the support to change for you manually? Thak you in advance.

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