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Participating Frequently
April 8, 2021
Question

Updated email address now cannot see documents.

  • April 8, 2021
  • 1 reply
  • 473 views

I updated the email address on my Creative Cloud account. When logging in with the new address I realised it was an address I've previously used with a Photography plan. I could see the Photography plan documents but not my CC documents.

 

I found another thread on here from someone in a similar situation suggesting changing the email on the Photography plan to another to free up the original then try logging in again with the original email address. I've tried that but it's now saying that an account with that email address doesn't exist. I now have no idea how to access the original CC account to access documents. Please help.

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1 reply

kglad
Community Expert
Community Expert
April 8, 2021

check your account to verify your subscription is what you expect and to verify your updated cc account adobe id, https://accounts.adobe.com

 

does it show the subscription you expect?  (the non-photography plan?)

Participating Frequently
April 8, 2021

No, I can only see the old documents relating to the Photography plan, nohthing for the Creative Cloud plan.

kglad
Community Expert
Community Expert
April 8, 2021

do you see the correct subscription?  (it's not another photography plan, is it?)