Skip to main content
stephenh37696961
stephenh37696961
Participant
February 11, 2024
Question

Updating payment options

  • February 11, 2024
  • 1 reply
  • 129 views

I recently cancelled my subscription as I'm just not using it enough so I also ended my PayPal payment method as well.

 

 I received an email from Adobe regarding an outstanding invoice for £4.99 but as I have no active subscription I cannot add a payment method to clear this apparent debt?

 

is the a direct email for customer services I can contact to get this resolved please.

 

any help greatly appreciated 

 

thanks

 

SH

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 11, 2024

    you can check your account, https://account.adobe.com

     

    and there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices