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K
Kanna Kagami
Participant
April 7, 2020
Question

Updating payment terminated

  • April 7, 2020
  • 1 reply
  • 360 views

Hello, I'm Rasikha. I have problem when updating the payment via credit card. When I update credit card, the payment not solve and this morning, I received the notification via email which the payment failed even I submit the credit card number many times. What should I do? Thank you

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    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    May 28, 2020

    Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

    The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat or possibly phone:

    https://helpx.adobe.com/contact.html

    Sorry we can't be of more help to you here!

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