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Participating Frequently
May 11, 2025
Question

Upgrade from old Abo Adobe Express Standard to Firefly Pro

  • May 11, 2025
  • 1 reply
  • 501 views

Hello - It seems that you have a technical bug in the Upgrade.

 

1. I have the Abo Adobe Express Standard 9,99 per month / Firefly included

2. With 4 ultra i decided to buy this Firefly Pro Abo and paid yearly.

3. Now i thought that the new Pro Abo will upgrade "automatically" my old Express one

4. now i saw in my Account that i have 2 Abos ???

 

I am highly confused now. What happens to my old images i created with the first Adobe Express Abo when i cancel the first Adobe Express Abo ? Are the images then still save for commercial or could you change this into an "upgrade" so all my images are still in my account ?

 

I hope i made this point clear enough. Would be nice if you could fix this issue.

 

Thanks for a quick solution and answer from the Adobe Team.

 

 

1 reply

kglad
Community Expert
Community Expert
May 14, 2025

did you subscribe via a mobile app store?

Participating Frequently
May 14, 2025

No - via the normal Desktop / Browser checkout

kglad
Community Expert
Community Expert
May 14, 2025

check your account, https://account.adobe.com

 

does it show the subscriptions you expect?