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Aqualynx
Participating Frequently
February 3, 2024
Answered

Upgrade from Photography 1 TB Plan to Creative Cloud All Apps with 1 TB or more

  • February 3, 2024
  • 3 replies
  • 1022 views

I haven't found a way to upgrade my Photography Plan with 1 TB of storage (extra storage bought separately) to the Creative Cloud All Apps Plan AND keep my current 1 TB storage. There is only an option to upgrade to the All Apps Plan with 100 GB of storage.

 

What should I do to upgrade to the All Apps Plan while keeping my current 1 TB storage?

Also, I should have the option to upgrade the storage later.

 

Cancelling my account and re-subscribing isn't an option as my workflow heavily depends on the Cloud Storage. Can't lose all the files I have there.

    Correct answer kglad

    https://helpx.adobe.com/creative-cloud/help/upgrade-change-plan.html

     

    if that fails to help, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 3, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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    A
    AqualynxAuthor
    Participating Frequently
    February 3, 2024

    Thanks! 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 3, 2024

    https://helpx.adobe.com/creative-cloud/help/upgrade-change-plan.html

     

    if that fails to help, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    A
    AqualynxAuthor
    Participating Frequently
    February 3, 2024

    Thank you! 

    It seems that the best way is to have a chat with Adobe, as I would need to do the plan upgrade and storage upgrade (100 GB --> 1 TB)  in one go, without temporarily reverting to a smaller 100 GB storage space. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 3, 2024

    you're welcome.  

     

    are you all set with your updated plan?

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