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M
matthewd16884424
Participant
April 5, 2020
Question

Upgrade plan from From Adobe DC and Premier Pro to Adobe Create Cloud

  • April 5, 2020
  • 3 replies
  • 304 views

We have several Adobe DC licenses and Premier Pro licenses but I want to upgrade one persons account (he has Adobe DC and Premier Pro licenses) to Adobe Create Cloud. If I upgrade him to Creative Cloud, will this cancel his current Adobe DC and Premier Pro license? I don't want to get double-dinged each month.

 

Thank you in advance for any help offered.

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 5, 2020

>Chat doesn't appear to be available?

 

1 it is Sunday

2 fewer workers due to virus

 

Keep trying

    M
    matthewd16884424Author
    Participant
    April 5, 2020

    Thanks but I mean the option to chat no longer exists.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 5, 2020

    Upgrade single to all Cloud https://helpx.adobe.com/creative-cloud/help/upgrade-change-plan.html

     

    To cancel a single subscription without a fee you should check with support

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI

    M
    matthewd16884424Author
    Participant
    April 5, 2020

    Thanks but Chat doesn't appear to be available?

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    April 5, 2020

    Hi 

    You will need to contact Customer Care for billing issues.
    https://helpx.adobe.com/contact.html
    Click the chat icon in the lower right and type "agent".

     

    ...unless it is Enterprise. Then we can move this to the appropriate forum.

     

    ~ Jane

    M
    matthewd16884424Author
    Participant
    April 5, 2020

    Thanks but Chat doesn't appear to be available now?

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