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Participant
November 27, 2021
Question

Upgraded free account to Creative Cloud but it doesn't appear

  • November 27, 2021
  • 2 replies
  • 136 views

 No email confirmation and I don't see it anywhere on my account. According to my account I'm still on the free plan. The money was taken from my account without issue, of course.

 

Please help.

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2 replies

jane-e
Community Expert
Community Expert
November 27, 2021
John T Smith
Community Expert
Community Expert
November 27, 2021

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730