Upgraded from Audition to Creative Cloud but still being billed for Audition along with the Cloud

Question

I have been a subscriber to Adobe Audition for quite some time and in October of 2021, I upgraded to the entire Creative Cloud. I just noticed today that I've been billed since then for both the Cloud and Audition. I never checked it earlier because I assumed that the upgrade would just incorporate Audition.  If I bring up my Audition plan and go to Manage Plans and cancel it there, it won't affect my Creative Cloud subscription, will it?

Jeffrey_A_Wright · Accepted Answer

Parisk, please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to cancel a Creative Cloud membership. I see that you have already contacted our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to your recent support cases.

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