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Participant
November 17, 2019
Answered

Upgrading from Photography Plan

  • November 17, 2019
  • 2 replies
  • 498 views

I am interested in upgrading from the Photography plan to the full CC.

 

I remember when I first took out my CC subscription, there was an offer to get a reduced price full CC. I wondered firstly how much the upgrade would cost. Secondly, I am having difficulty in upgrading, getting the message "unable to load plans, please try again." I looked at cancelling to change plan, but that would incure an early cancellation fee.

 

Any help would be great.

 

Thanks

Matthew

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    Correct answer ProDesignTools

    Hi Matthew, 

     

    Just to make sure, have you followed the instructions given by this Adobe help page?

     

    https://helpx.adobe.com/manage-account/using/change-plan.html

     

    If so, and you still don't see any options/pricing up upgrade, then try contacting Adobe Customer Care directly:

     

    https://helpx.adobe.com/contact.html

     

    2 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity ExpertCorrect answer
    Community Expert
    November 18, 2019

    Hi Matthew, 

     

    Just to make sure, have you followed the instructions given by this Adobe help page?

     

    https://helpx.adobe.com/manage-account/using/change-plan.html

     

    If so, and you still don't see any options/pricing up upgrade, then try contacting Adobe Customer Care directly:

     

    https://helpx.adobe.com/contact.html

     

    CrashiousAuthor
    Participant
    December 2, 2019

    Hi

     

    Thanks for your reply. I did follow those instructions, but unfortunately without success. I will have to call Adobe.

     

    Thanks again,

    Matthew