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TARIK ALKAN
TARIK ALKAN
Participating Frequently
February 3, 2026
Answered

URGENT

  • February 3, 2026
  • 2 replies
  • 120 views

!!! URGENT !!! Hello Authorities, I signed up for an Adobe Reader trial in June 2025 and a payment was deducted from my account today because it was the first time money had been deposited. As soon as I saw this, I immediately canceled my account. AND UNTIL TODAY'S PAYMENT, I WAS USING ADOBE FOR FREE, SO MY 14-DAY REFUND PERIOD HAS ONLY JUST BEGUN. I request that the amount be refunded to my account.

      Correct answer Jeffrey_A_Wright

      @TARIK ALKAN thank you for posting about your subscription commitment. I am glad that you have been able to enjoy the features included with the subscription you began in July.

       

      Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly for information on the cancellation process.

      You can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel your subscription early, if you are no longer finding value from the features you have been actively using, ​@TARIK ALKAN .

      2 replies

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 3, 2026

      To contact support see the CORRECT ANSWER at this link
      https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913
      This is a public forum, not Adobe support... other users can't help
      Help Center https://helpx.adobe.com/support.html is a good place to start
      The Opera browser is not compatible with Adobe - and a refund will take up to 14 days
      To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
      -be sure to keep the verification email you will receive when you cancel
      Go here and check your account to determine your status https://account.adobe.com
      You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
      After 14 days the trial becomes a subscription and there is no refund
      See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
       

      TARIK ALKAN
      TARIK ALKANAuthor
      Participating Frequently
      February 3, 2026
      <image removed for protecting user’s email address> THE WARNING YOU SEE HERE MEANS "RESTART YOUR PRO MEMBERSHIP" IN MY LANGUAGE.
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 3, 2026

      reader is free.  are sure you didn’t sign up for acrobat pro?

      TARIK ALKAN
      TARIK ALKANAuthor
      Participating Frequently
      February 3, 2026

       

      YES THE FEE HAS BEEN WITHDRAWED FROM MY ACCOUNT

      TARIK ALKAN
      TARIK ALKANAuthor
      Participating Frequently
      February 3, 2026
      THE WARNING YOU SEE HERE MEANS "RESTART YOUR PRO MEMBERSHIP" IN MY LANGUAGE.

       

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