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Kulaswami_Parashar6023
Participant
November 9, 2025
Answered

Urgent: Accidental Auto-Pay Charge (INR 1037.22) - Refund and Plan Cancellation Request - Invoice ID

  • November 9, 2025
  • 1 reply
  • 45 views

Dear Adobe Systems Customer Support Team,

I am writing to formally request the cancellation of my current subscription plan and a full refund for an accidental charge processed today, November 9, 2025.

I originally opted for a free trial of the student version. Prior to the trial's expiration, I attempted to cancel the subscription and its associated auto-pay mandate through your online portal, but I was unable to complete the cancellation process.

The debit card linked to this account is typically kept without a balance. However, a small amount of money was unexpectedly credited to the card earlier today, and immediately thereafter, a payment of 1037.22 INR was processed via auto-pay.

This charge was completely accidental and unauthorized due to my failed attempts to cancel the auto-renewal beforehand.

The details of the transaction are as follows:

  • Amount Debited: 1037.22 INR

  • Debit Date: 09-Nov-2025

  • Invoice ID: ABYPR2WQ67CJPX

  • Merchant: Adobe Systems Software Ireland Ltd

I have attached a screenshot of the transaction invoice for your reference.

Please immediately cancel my current subscription and process a full refund of 1037.22 INR back to the original payment method.

I look forward to your prompt confirmation of the plan cancellation and refund.

Thank you for your time and assistance in resolving this urgent matter.

Sincerely,

Kulaswami Parashar
kulaswamiparashar480@gmail.com

    Correct answer kglad

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 9, 2025

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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