Urgent billing issue – duplicate Creative Cloud Pro subscription and refund request

When reviewing my account and plans page, I noticed that I have been subscribed to the same “Creative Cloud Pro” plan twice under my Adobe ID. Both plans show identical inclusions (Photoshop, Lightroom, 100 GB cloud storage, and Generative AI uses) with renewal dates in April and March 2026 respectively. I did not intentionally purchase or knowingly agree to maintain two subscriptions for the same plan.

Because of this, I have effectively been paying for the same plan twice each month for roughly the past year. I only required one active Creative Cloud Pro subscription and had no reason to maintain two identical plans. This appears to be an overlapping/duplicate subscription situation similar to what is described in your own help article about double charges and overlapping subscriptions on an account. 

I woukld like to request investigation into this and/or a full refund for all duplicate charges for the second plan for the entire period during which I have been double-billed (approximately the last 12 months), or the maximum period Adobe is able to refund under its policies.