URGENT – Cannot cancel Adobe trial due to inaccessible email

Subject: URGENT – Unable to cancel Creative Cloud Pro trial due to inaccessible email

Hello Adobe Support,

I am a teacher in Hungary. Today, October 18, 2026, I successfully registered for a 7-day Creative Cloud Pro trial with the teacher discount.

During the registration process, I entered an educational username ending in edu.hu to verify my teacher status.

Unfortunately, this username does not provide access to an email inbox. Adobe sends verification codes to this address, so I cannot access my subscription or cancel it.

My bank has already authorized the subscription, and the first payment of €20.64 is scheduled for October 26, 2026.

I have tried the Adobe support chatbot several times, but it keeps asking me to sign in to the account I cannot access.

I am formally requesting cancellation of this trial before the first payment.

Please tell me how to contact a human support agent in writing, without signing in to the inaccessible account.

I have my Adobe order number and can provide it through a secure private channel.

Thank you for your assistance.