Urgent: Cannot contact support – need cancellation and refund of renewed plan

Question

Hello,I urgently need help with my Adobe Creative Cloud Pro subscription.My plan renewed automatically on November 25th, 2025, and since that date I have not used any Adobe apps or services.I did not intend to renew the subscription, and I discovered the renewal only afterward. I also cannot contact Adobe Support because the chat is only available during office hours, which coincide with my work hours in Italy.I urgently request that an Adobe Employee assist me directly with:– immediate cancellation of the renewed subscription– full refund of the renewal chargeI am not asking for a downgrade or a plan change. I only request a complete cancellation and refund.Thank you in advance.Ylenia

kglad · Answer

refunds are made when subscriptions are cancelled within the first 14 days of the initial trial.

to prevent plan renewal (and not be subject to penalty with an annual subscription paid monthly), cancellation should be made after the 12th payment is received and before the renewal date.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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