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Fatemeh357819206jsf
Participant
February 29, 2024
Answered

Urgent Help

  • February 29, 2024
  • 4 replies
  • 204 views

Dear help center,

I am a student and I have tried to use the free trial for one week, but I forgot to cancel the subscription and when I remembered, the monthly subscription was activated for me! Then I waited until the end of the month to cancel it, and now I see that it is a yearly subscription! I can not use the Adobe applications or websites and they are completely useless for me and all of it came with just a one-day delay for canceling the trial. I paid for one month already but I really appreciate it if you could help to unsubscribe for the rest please, because I am a student and even this little amount is very considerable to me. I am really insisting you to help me.

Thank you for your help and guidance.

Best regards,
Fatemeh Ansaridezfooli

    This topic has been closed for replies.
    Correct answer John T Smith

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    4 replies

    gupta shivangi
    gupta shivangi
    Legend
    March 1, 2024

    Hi Fatemeh,

    We understand your query.

    As per Adobe's policy you can cancel within 14days of the first billing date to get complete refund. Post that, you are not eligible for refund. 

    You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    Let us know if you have any questions.

     

    Thanks,

    Shivangi

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 1, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 1, 2024

      "insisting" isn't the best tactic when asking for a favor.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      February 29, 2024

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that wait times are sometimes long before an agent responds
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      This will NOT work if you are using a VPN
      .
      This link will go directly to the chat option
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent in the lower right, without the quote " " marks
      or
      X (aka Twitter) tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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