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A
Anonymous
November 10, 2023
Question

Urgent Help Needed: Billing Issue

  • November 10, 2023
  • 2 replies
  • 243 views

Hello Everyone,

I hope this message finds you well. My name is Sophie, and I'm in a bit of a bind regarding a recent billing issue, and I'm hoping someone here might be able to provide some guidance.

I tried to use the trial version of an Adobe product, but unfortunately, I ran into some access issues. Consequently, I decided to cancel the free trial to avoid any further complications. However, to my surprise, I've noticed a charge of $52.92 on my account, and I'm at a loss as to why this has occurred.

According to the Adobe Help Center, the trial or plan I intended to use is inactive. Due to this, I don't have a running plan, and it seems like there never was a plan in my account. As a result, I can't manage anything to cancel it or take any other actions.

I would greatly appreciate any assistance or insights the community might have in resolving this matter. Your help is highly valued.

Thank you all for your time and support!

Best,
Sophie

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    November 10, 2023

    Hi! Thanks for getting in touch. I followed your suggestion, and here's the response I got: "To proceed with agent assistance, please sign in with an active plan." However, every time I select the option that I don't have another account, I end up back at this point.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 10, 2023

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      November 10, 2023

      Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

       

      Rikk Flohr: Adobe Photography Org
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