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Participant
January 11, 2024
Question

Urgent Help Needed: Purchased Adobe CC for $59, but still prompted to buy Photoshop and Illustrator

  • January 11, 2024
  • 2 replies
  • 214 views

I bought Adobe yesterday and the website tells me to buy Photoshop and Illustrator again.

 

I also reported this issue yesterday, but one of adobe staff tried to find the Adobe website account issue on my computer and removed CC, reset my Google ID, turned off Windows Firewall, and finally he said that my language I use was the problem.

 

Could you please assist in resolving this matter promptly?

  

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
January 11, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
January 11, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location