URGENT — I need help with a billing issue.

Hi! I urgently need help with a subscription/billing issue.

I hope someone can solve this issue. My Adobe Acrobat Pro subscription was due for payment on August 30, 2026. The payment initially failed because my online payment account did not have sufficient funds.

Adobe later charged my linkeda account ₱2,115.68, and this amount was successfully deducted. This exactly matches the August 31 invoice in my Adobe Billing History.

However, my Adobe account is STILL showing “Billing issue,” and my subscription is not showing properly as active/paid.

I am very concerned because the money has already been taken from my account, but Adobe is still showing an unresolved billing issue.

I did not intend to continue the subscription, so I want to cancel the subscription,

Can someone please urgently confirm:

1. Has my ₱2,115.68 payment actually been received and applied to my Adobe account?
2. Why is my subscription still showing “Billing issue” despite the successful payment?
3. Can the subscription be cancelled immediately?
4. Am I eligible for a full refund of the ₱2,115.68?

I have screenshots of my Adobe invoice, billing history, and online account transaction showing the successful deduction. I do not want to make another payment while this issue is unresolved.