Urgent: Need to Refund Unexpected Charge

Question

I hope this email finds you well. My name is Gabriel, and I need help with my Adobe Creative Cloud account. I just ran into an unexpected charge.

I recently started a free trial. The trial duration was until September 26 US$22.99 monthly. I also learned about the option for a refund before Oct 3rd and avoid fees. I forgot to cancel before my trial ended. I continued using my subscription until today when I decided to cancel my subscription. I want to request a refund.

I've tried reaching out via chat, but the system says no one is available repeatedly.

kglad · Answer

ask adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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