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kasmi_6695
December 14, 2025
Question

Urgent: Refund not received after cancellation within 14 days – Transaction 26.11.2025 Dear Adobe S

  • December 14, 2025
  • 1 reply
  • 282 views

Urgent: Refund not received after cancellation within 14 days – Transaction 26.11.2025

 

Dear Adobe Support Team,

 

I am writing regarding my prepaid annual Creative Cloud subscription that was automatically charged on 26.11.2025 for 225.42 PLN.

 

I cancelled the subscription immediately after the payment, well within the 14-day withdrawal period, as clearly stated in your refund policy and under EU consumer protection law.

 

However:

 

More than 5 working days have passed

 

I have not received any refund

 

My Creative Cloud access has been shut down

 

I cannot use the services

 

I have not received my money back

 

The email address provided on the invoice is unreachable (“inbox is full”)

 

 

This situation is unacceptable: I am left without access to the service and without my refund.

 

Please process my refund immediately and confirm:

 

Refund amount: 225.42 PLN

 

Transaction date: 26.11.2025

 

Payment method: Google Play

 

 

If this issue is not resolved promptly, I will be forced to escalate the matter through Google Play, my bank, and EU consumer protection authorities.

 

I expect your urgent response.

 

Kind regards,

Ahmed Essedik KASMI

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 14, 2025

prepaid plans aren't charged until after (the first) 14 day trial.

 

once paid, there are no refunds.

 

so there's more info about your situation that's needed.  eg, any previous adobe trials?  what's your account show?

K
kasmi_6695Author
December 14, 2025

I am requesting a refund for the Acrobat Premium – Annual subscription, as the payment was charged automatically without my explicit consent.

 

I did not intentionally confirm or approve an annual subscription. The charge was processed automatically, while I believed I was only using the free trail version 

 

At no point did I consciously authorize this payment. I only became aware of the charge after it was completed.

 

Additionally, I did not use any Premium features after the charge. As soon as I noticed the issue, I immediately tried to cancel the subscription and request a refund.

 

Since this payment was made automatically and without clear authorization, and the service was not used, I kindly request a full refund.

 

Thank you for your understanding

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 14, 2025

did you subscribe via adobe.com or a mobile app store?

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