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hanna_1299
Participant
September 9, 2024
Question

Urgent: Unable to Cancel Subscription, Website Issues and No Support Response

  • September 9, 2024
  • 1 reply
  • 841 views

Hi,

 

I've been trying to cancel my Adobe subscription for some time now, but I've been facing multiple issues that have made this process incredibly frustrating.

 

Firstly, every time I try to cancel through the website, it lags or crashes, preventing me from completing the cancellation. I have contacted customer support, but my previous messages seem to be ignored or met with unhelpful responses. I’m a student with no income, and this subscription is too expensive for me to maintain. I cannot afford to continue paying, and I refuse to pay any early termination fees, especially considering the technical issues on Adobe's end.

 

I urgently need help to cancel my subscription without being charged any fees. It feels like Adobe is intentionally making this difficult, and I’m extremely disappointed in the lack of support I've received so far.

 

Has anyone else experienced similar issues, and how were they resolved? Any advice or assistance from Adobe would be greatly appreciated.

 

Thank you

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 9, 2024

then contact adobe support and cancel.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

H
hanna_1299Author
Participant
September 9, 2024

Thank you for taking the time to reply and for your suggestions.

Unfortunately, I’ve already been in contact with three different agents via the chat, but all of them stopped responding or left the conversation entirely, which has been extremely frustrating.

 

I'm currently trying to set up a Twitter account, which is something I should not have to do just to get assistance in canceling my subscription. It feels completely unreasonable, especially considering the amount of money I’ve already paid to Adobe over the years—this is truly an unprofessional and disappointing experience.

 

I can't believe that I'm being forced to go through all of this just to end my subscription.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 9, 2024

dropped chats are commonly reported.  check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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