Urgent: Unauthorized Cancellation of My Adobe Photography Plan (20GB)

I have been a subscriber of the Adobe Photography Plan (20GB) since 2020. On 6th August 2025, I received an official email from Adobe regarding:

• A price change for my plan (from US$9.99/month to US$14.99/month) effective from my next renewal date 05-September-2025 (PT).

• A note that this plan would no longer be available for new purchases after January 15, 2025, but existing users (like me) could continue with their subscription as long as it remained active.

Based on this, I continued with my plan, and the payment for my next billing cycle (September–October 2025) has already been processed, with an invoice generated.

However, to my surprise, I have now received an email saying that my subscription has been cancelled, and a refund is being issued. Please note:

1. I never requested any cancellation.

2. My plan was fully active and already paid for.

3. Adobe’s earlier communication clearly stated that this plan would remain valid for existing subscribers unless they cancelled it themselves.

4. With this cancellation, I am now at risk of permanently losing access to a plan I never intended to cancel, which is unfair and highly disruptive to my professional work.

I kindly request your immediate support on the following points:

• Please reinstate my Photography Plan (20GB) with full continuity.

• Clarify why this cancellation was processed without my request, despite an active and paid subscription.

• Confirm that I will not lose access to this legacy plan going forward, as per Adobe’s commitment.

I rely on Photoshop and Lightroom daily for my professional projects, and this sudden cancellation is causing serious disruption. I would greatly appreciate a prompt resolution to this issue.

Thank you for your urgent attention.