Urgent: Unexpected $407 Charge After “Free Trial” – Requesting Full Refund & Immediate Cancellation

Hello,

I urgently need help with a serious billing issue.

My card was charged for Adobe Creative Cloud Pro:
- Jan 3, 2026 – US$67.99
- Jan 5, 2026 – US$339.95

I only wanted a free trial to test the apps. I did not clearly agree to a paid plan with these high amounts. I live in Iraq, where Adobe subscriptions are not officially available, so I had to rely on someone to help me start what I believed was just a trial.

This -US$407 was all the money on my card for basic living expenses. I am still within 14 days of the first charge, so I am requesting:

1. Immediate cancellation of any plan

2. Full refund of both charges

If this cannot be resolved quickly and fairly, I will have to dispute these transactions with my card issuer, but I prefer to solve this directly with Adobe.

Thank you.