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Participant
November 29, 2021
Question

user/profile

  • November 29, 2021
  • 2 replies
  • 129 views

Good morning,
I have a problem.
I installed acrobat pro dc after activation of a user by our headquarters in the U.S.A.
after I installed Photoshop after activation and creation of another Italian profile.
To date I have 2 profiles, and I can only work , either with Pro DC or with Photoshop.
Is it possible to combine the 2 profiles and be able to work with the 2 products regularly purchased ?

Thank you so much
Anna

    This topic has been closed for replies.

    2 replies

    jane-e
    Community Expert
    Community Expert
    November 29, 2021

    Hi @Anna219882968pla 

    Contact Adobe Customer Care for this:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  (type "agent")


    or send a tweet to @AdobeCare for support.

    ~ Jane

     

    Participant
    November 29, 2021

    Good morning,
    I have a problem.
    I installed acrobat pro dc after activation of a user by our headquarters in the U.S.A.
    after I installed Photoshop after activation and creation of another Italian profile.
    To date I have 2 profiles, and I can only work , either with Pro DC or with Photoshop.
    Is it possible to combine the 2 profiles and be able to work with the 2 products regularly purchased ?

    Thank you so much
    Anna

    LinSims
    Community Expert
    Community Expert
    November 29, 2021

    Merging with other thread. Please do not start multiple threads on the same topic.