Using ApplePay

Forum|Forum|1 year ago
December 27, 2024
1 reply
1061 views

Just spent 30 minutes with Adobe Support trying to update payment method for subscription. I use Apple Pay for security, and it's time to update info. Adobe's account site just asks for my name address and phone, then shows 'Pay $0.00' I click Accept, and nothing happens. After contacting support, they kept trying to get me to send them numbers and info from another card, and didn't want to let me update my Apple Pay info. I use Apple Pay because of security. I was transfered at least 3 times to other agents, then finally just cut off. Does Adobe not want my subscription fee anymore? Does Adobe no longer take Apple Pay? What a hassle.

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kglad

Community Expert

@John_in_Idaho

check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Jeffrey_A_Wright

Legend

John, I am sorry, but Apple Pay is not currently accepted for purchases made through Adobe directly. Please follow the instructions at https://adobe.ly/3VWl8Ko and enter your Apple card information when requested.

Apple provides a support document on revealing your credit card number at https://adobe.ly/4gShJUP. ^JW

J

John_in_IdahoAuthor

Participant

thanks for the reply. Apple Pay is my current payment method on my account, and has been for the last year, and has been charged each month for the past year. Not sure what changed. Your payment site even has an ApplePay button on it and when I click it asks for my name and address.

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