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December 6, 2024
Question

Usuwanie konta Adobe z zaległym opłaceniem planu

  • December 6, 2024
  • 1 reply
  • 190 views

Witam.

Chcę usunąć konto Adobe, ponieważ z niego nie korzystam. Ale mam problem, ponieważ mam na nim nie opłacony plan lightroom i to uniemożliwia mi normalne usunięcie konta, ponieważ każą mi najpier uregulować płatność, a nie chcę tego robić bo mam inne konto gdzie też mam plan lightroom i tam go opłacam i z niego korzystam i nie są mi potzrebne dwa konta.

proszę o pomoc 🙂

 

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1 reply

John T Smith
Community Expert
Community Expert
December 6, 2024

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

 

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

Jeffrey_A_Wright
Legend
December 6, 2024

I'm sorry, Anastazha, but the delete account option is only available to accounts without an active membership or unpaid purchases. Please see https://adobe.ly/3Zo70uj for more information.

 

Please follow the suggestions offered by Kglad and chat directly with a member of our support team to fix any unpaid charges to the account before deletion can be completed. ^JW