Verification codes

Question

Hi,
 
We've observed users expressing concerns about recieving verification codes from different numbers while sigining in or resetting their Adobe passwords. The received codes are valid. We utilize a service for sending SMS, and this service, in turn, relies on its own providers. The delivery of SMS messages varies by country, with some using a dedicated short number, while others may appear as regular phone numbers registered in that specific country.
 
I trust this addresses your inquiry.
 
Thanks
Kanika

Abambo · Answer

An excellent indication that the number is valid is normally: did I initiate the password reset? If yes, I take the verification code. The code is innocent. They are only numbers. I type them in!

If I get the codes and I did not ask for them, I do not forward them to someone claiming to being an Adobe employee doing a test (or a similar situation).

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