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Verification codes are one number short

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Adobe is sending 5 digit codes instead of 6 digit code required for 2FA.

Can anyone help me understand why this occrurs and how to fix please?

With thanks.

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H

Helen356846087oclAuthor

Participating Frequently

It seems this is working now. Thank you for investigating this issue.

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kglad

Community Expert

thanks for the update, @Helen356846087ocl

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Kanikas

Legend

@Helen356846087ocl Kindly check your DM

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I

IMSteveX

Participant

I have seen this for the last two months (for every login attempt), the solution for me has been to click "did not receive code" and request a new code (after 30 seconds) always sends 6 digits on the second attempt. I am not using their security app, Creative Cloud on my PC is looking for a 6 digit which it sends to my mobile (well five on the first attempt)

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kglad

Community Expert

screenshot?

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Kanikas

Legend

Hi there,

Adobe would always send a 6-digit code for 2FA. A 5-digit code could mean a phishing attempt.

If you are still getting a 5 digit code, kindly share a screenshot with us so that we can look into it.

Thanks

Kanika

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kglad

Community Expert

are you using the adobe account access security app?

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H

Helen356846087oclAuthor

Participating Frequently

Trying to set it up, yes.

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H

Helen356846087oclAuthor

Participating Frequently

To be clear, Adobe requires 2FA via sms to set up the Authenticator App, and this is where a 5 digit code is sent, instead of the 6 digit code required.

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