Participating Frequently

Question

Verification codes are one number short

Forum|Forum|2 years ago
February 25, 2024
5 replies
706 views

Adobe is sending 5 digit codes instead of 6 digit code required for 2FA.

Can anyone help me understand why this occrurs and how to fix please?

With thanks.

Activation

This topic has been closed for replies.

H

Helen356846087oclAuthor

Participating Frequently

It seems this is working now. Thank you for investigating this issue.

kglad

Community Expert

thanks for the update, @Helen356846087ocl

Kanikas

Legend

@Helen356846087ocl Kindly check your DM

I

IMSteveX

Participant

I have seen this for the last two months (for every login attempt), the solution for me has been to click "did not receive code" and request a new code (after 30 seconds) always sends 6 digits on the second attempt. I am not using their security app, Creative Cloud on my PC is looking for a 6 digit which it sends to my mobile (well five on the first attempt)

kglad

Community Expert

screenshot?

Kanikas

Legend

Hi there,

Adobe would always send a 6-digit code for 2FA. A 5-digit code could mean a phishing attempt.

If you are still getting a 5 digit code, kindly share a screenshot with us so that we can look into it.

Thanks

Kanika

kglad

Community Expert

are you using the adobe account access security app?

H

Helen356846087oclAuthor

Participating Frequently

Trying to set it up, yes.

H

Helen356846087oclAuthor

Participating Frequently

To be clear, Adobe requires 2FA via sms to set up the Authenticator App, and this is where a 5 digit code is sent, instead of the 6 digit code required.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.