Verify phone number no longer in service

Forum|Forum|6 years ago
January 13, 2020
4 replies
1995 views

To log in to my Adobe account I have the correct email address but it is requesting I verify via text number but I don't have access to that number anymore, in fact, I don't even have access to a phone that can receive text at all.

Is there a phone number or chat that I can request for some help?

Thanks

Windows

This topic has been closed for replies.

Correct answer MSjkmail

I solved the problem by calling into the Adobe support line. They were able to change the number, in my case a friend's phone, and from there I was able to turn off the two-step notification process.

M

MSjkmailAuthorCorrect answer

Inspiring

I solved the problem by calling into the Adobe support line. They were able to change the number, in my case a friend's phone, and from there I was able to turn off the two-step notification process.

Akash Sharma

Legend

Moved to Get-Started community.

jane-e

Community Expert

Look a little lower. There is something you can click on for "alternative". I have two-factor identification and choose email when I'm not wearing my watch. Post a screen shot if you don't see it, but don't include personal info.