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Participant
May 24, 2022
Question

Very disappointed by total lack of support from Adobe

  • May 24, 2022
  • 2 replies
  • 193 views

My whole Adobe Suite is blocked and I have to work. After logging in, broken links and errors follow if I try to update my payment info. The absolute bad joke in this website reads "Contattaci - Aiuto vero da persone reali - Inizia Ora" (Translation: Contact us - Real help from real people - Start now). So I click on "start now" link and a whole universe of faq topics is instead offered/displayed. I clicked on sseveral of them, hoping to get to the point I can finally, if not speak, chat with a real operator to solve the multiple problems I am experiencing at the moment, associated to my account. In the past it was similar, but at some point there was a way to get real help from operators. Clearly Adobe must have changed that again, looks like they don't want to be found and makes me think that possibly Adobe is focused more than ever on selling and profiting rather than keeping their clients happy and supported. My day of work is ruined, if anyone has found a way or a link to get real support, I would be very grateful if you shared it. Many thanks in advance!

 
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2 replies

AT_ITAuthor
Participant
May 24, 2022

ALL IS DOWN:

"We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator." (without offering any contact)

Legend
May 24, 2022

Ah, the Admin Console. This is different. It means you are signing on with a business account (enterprise or teams). You cannot contact Adobe about account issues directly, because your business give, change, and stop your account. Your business must contact Adobe if needed. Contact your business IT department to get support.

 

If you ARE the business IT contact, you have a different problem: you need to find out why you are blocked from running the business account.

AT_ITAuthor
Participant
May 24, 2022

Thanks for yuor reply. I just clicked on the BUSINESS section out of desperation. But I am just a normal single user.Tried multiple browser, checked preferences. Huge waste of my time and nerves tbh.

Legend
May 24, 2022

Go to Adobe Chat in the usual way. Type AGENT (use the English Word). Wait.

AT_ITAuthor
Participant
May 24, 2022

type AGENT where exactly? Can you please be more specific?

Legend
May 24, 2022

(Type AGENT in normal Adobe Chat - this is not applicable for Teams or Enterprise licenses, as you seem to have from your other message).