Very Disappointed [fee to cancel early]

Forum|Forum|6 years ago
April 3, 2020
2 replies
1334 views

I just cancelled my subscription "For Now" Because I need to reduce expenses and it is very sad that they charge me $ 40 dollars cancellation fee in the midst of a crisis like this. Wow just wow...

Billing

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paulh81138689

Participant

Simply TERRIBLE policy (Cancellatrion Fee) that should be changed in this Pandemic. Never again, Adobe. You should be ashamed!

Nancy OShea

Community Expert

Re-read the Terms you agreed to when you joined.

https://www.adobe.com/legal/subscription-terms.html

You had a 12 month commitment. The pandemic hasn't changed that in any way. You could have asked for a payment deferment. But since you cancelled early instead, you incur a 50% fee for breaking your agreement.

Nancy O'Shea— Product User & Community Expert

John Waller

Community Expert

>>> The pandemic hasn't changed that in any way.

Perhaps it's time it did.

Many institutions are offering temporary holidays on monthly payments and waiving termination fees for 3 to 6 months.

Now would be a great opportunity for Adobe to temporarily offer fee-free Cloud plan cancellations.

Nancy OShea

Community Expert

I don't agree.

Companies like Adobe need to discourage cancellations to keep their enrollment numbers up. If they waive cancellation fees, they are in effect encouraging customers to cancel. That's bad business.

A much better approach is to offer payment deferments without late fees so people DON'T cancel. AFAIK, Adobe is doing deferments on a case-by-case basis.

Nancy O'Shea— Product User & Community Expert

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