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Dear Adobe Support Team,

My name is Thomas Alejandro Rojas and I am contacting you to request a full refund of the payments made for two Adobe Acrobat Reader for PDF subscriptions (one monthly and one annual).

The problem is that I haven't been able to use any of the subscriptions, as none of them appear to be associated with my Adobe account:

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. 

Furthermore, I don't understand why the payments were linked to my Samsung account

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without my intentionally performing that process.

I currently have two charges for services that I have been unable to activate, use, or manage, and for this reason I request

 kindly request a full refund of both payments and verification as to why they were not correctly associated with my account.