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R
REBinNYC
Participant
September 23, 2022
Question

Virtual Chat

  • September 23, 2022
  • 2 replies
  • 170 views

I just finished attempting to cancel my account and get a refund for no other reason than that fact that I can't afford it at this time.  Of course I love the product but the Virtual Chat...well basically if there was any hope of "selling" me on cheaper plans....it was NOT going to happen during my virtual chat.  It literaly took me 45 minutes...that is way to long for this type of interaction and it wasn't even 45 mins of selling but rather "dead air" and constant "typing" with nothing being said. And then it just ended abruptly.  I am not fond of Virtual Chats and my experience with yours, really just solifies my reasons for not liking it.  

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 23, 2022

    There is a 50% early termination fee for cancelling early.   If your account is not current, you can't cancel until payments are brought up to date.

     

    You will need to speak to an AGENT, not the virtual assistant.


    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 23, 2022

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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