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Participant
September 27, 2022
Question

visa redraw

  • September 27, 2022
  • 2 replies
  • 146 views

Good morning, on my visa there is an amount redrawn of 12,99 € on 5th of August with the remark "Adobe Systems Sorftware 044-207-3650 and there is no invoice. 

Can you please explain where this amount was for, I did not order any software

kind regards

Magaly

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
September 27, 2022

if that's a fraudulent charge indicating your credit card's been compromised, contact the issuing financial institution.

Community Expert
September 27, 2022

You will need to contact support for this information, as only they can access account information.
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan