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H
Hannah28067169kign
Participant
January 23, 2023
Answered

Von Fotoabo auf Creative Cloud umsteigen

  • January 23, 2023
  • 3 replies
  • 773 views

Hey 🙂 Ich habe aktuell das Adobe Foto-Abo und würde jetzt gerne auf die komplette Creative Cloud umsteigen. Weil ich Studentin bin, hoffe ich sehr, dass es mir ab jetzt möglich ist, das Studenten-Angebot zu nutzen. Ist das möglich vom einen auf das andere Abo umzusteigen? Vielen Dank fürdie Hilfe 🙂 Liebe Grüße

This topic has been closed for replies.
Correct answer LinSims

As long as you can prove you're a student at a educational institution recognized by Adobe, there shouldn't be any issue.

 

Customer service can help.

 

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.
You must allow cookies in your web browser for this to work.
Disable any ad blocker
Disable any pop-up blocker for the site
Disable any script blockers for the site

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.


If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html


You can also try Twitter, @ AdobeCare. (take out the space)

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 23, 2023

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from download and install >

    LinSims
    Community Expert
    LinSimsCommunity ExpertCorrect answer
    Community Expert
    January 23, 2023

    As long as you can prove you're a student at a educational institution recognized by Adobe, there shouldn't be any issue.

     

    Customer service can help.

     

    Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID.
    You must allow cookies in your web browser for this to work.
    Disable any ad blocker
    Disable any pop-up blocker for the site
    Disable any script blockers for the site

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.


    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html


    You can also try Twitter, @ AdobeCare. (take out the space)

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 23, 2023

      Yes... Manage your cloud plan https://helpx.adobe.com/manage-account.html

       

      You MAY need support to help make the change

      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      .
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      - or Twitter tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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