Waiting for a refund

Forum|Forum|3 years ago
November 29, 2022
2 replies
468 views

Hi, I ordered Adobe Creative Cloud to use Photoshop and Illustrator and then canceled within the next 14 days and it's been 10 days and I still haven't received a refund. Can you confirm that a refund will be issued?

Order: AE01307502251CES and AE01310201963CES

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Billing

This topic has been closed for replies.

Correct answer Peru Bob

We don't have access to your account here on the forums.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

Abambo

Community Expert

Refunds are processed mannually, and due to the holidays, they could take more time than usual. I would expect waiting 10 working days before doing an inquiry.

ABAMBO | Hard- and Software Engineer | Photographer

I

Ignacio27358956ygndAuthor

Participant

I don't believe what is happening to me. Every day I look in the bank account to see if they have refunded me what I mentioned yesterday in this thread. WELL, TODAY I SEE THAT THEY HAVE MADE ME ANOTHER CHARGE OF €24.19 WHEN I HAVE BEEN AWAY ALL DAY. I NEED YOU TO REVIEW MY CASE AND TELL ME WHAT HAS HAPPENED AND GIVE ME MY MONEY BACK.

Peru Bob

Correct answer

Community Expert

We don't have access to your account here on the forums.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare