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hazelr54514015
hazelr54514015
Participant
March 17, 2020
Question

Waiving bills due to corona virus [Education accounts... Mod]

  • March 17, 2020
  • 4 replies
  • 857 views

I heard adobe are offering assistance with payments or putting account on hold during the corona virus crisis. What would i need to do to request assistance while still being able to use the products?

This topic has been closed for replies.

4 replies

R
robcrawford
Participant
March 19, 2020

Go to cancel your plan, click through until you reach the "offers" page and select 60 days of free service. There's nothing to explicitly suggest that this offer is linked to the coronavirus, though.

Tacafy大尉
Tacafy大尉
Legend
March 20, 2020

This is different from the 60-day free offer that comes when you cancel your plan and this extension of access with COVID-19.
Cancellation offers are for subscriber retention and do not defer billing.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 17, 2020

I have not heard a word about payments being deferred.  I think that's an urban legend or just wishful thinking. But Adobe is extending school lab access to temporary at-home access until May 31.  Read more about it below.

https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 17, 2020

    For education accounts

    https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/

      M
      michelles53596975
      Participant
      March 17, 2020

      I heard this too, would like to know as well.

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