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Participant
February 13, 2024
Answered

Wanna cancel AI annual plan bill monthly

  • February 13, 2024
  • 3 replies
  • 665 views

Hi All !

 

I subscripted the AI (annual plan bill monthly) and I have paid 5 months up to date. But now I wanna cancel (stop) the plan. Is it possible? and how ?

 

Thanks and best regards.

This topic has been closed for replies.
Correct answer gupta shivangi

Hi @Jarko322013,

As per your account info, you have cancelled the Adobe Illustrator subscription. The term will end on March 08, 2024.

Let us know if you have any questions. 

 

Regards,

Shivangi

3 replies

gupta shivangi
gupta shivangiCorrect answer
Legend
February 14, 2024

Hi @Jarko322013,

As per your account info, you have cancelled the Adobe Illustrator subscription. The term will end on March 08, 2024.

Let us know if you have any questions. 

 

Regards,

Shivangi

kglad
Community Expert
Community Expert
February 13, 2024

note that fee = 3.5 months payments.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

thatsmauri
Community Expert
Community Expert
February 13, 2024

Hi Jarko322013,

 

to find out how to cancel your current subscription, please check the following help entry:

 

Note that a cancellation fee applies when you cancel before the end of your annual plan.

 

Best regards,

Maurice