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James29337844wu0m
Participant
April 10, 2023
Answered

Want to cancel subscription and ask for refund

  • April 10, 2023
  • 5 replies
  • 21575 views

Hi - I signed up for a free trial and did not cancel the account after the trial period ended. As it can be seen on my account, I have never used the product and have been paying for no usage. How do I cancel the account and receive a refund for all the months I have been paying and never used? Many thanks James 

    Correct answer Shivangi_Gupta

    Thread Summary

    Users reported that they:

    • Forgot to cancel their free trial before it converted into a paid subscription.
    • Were charged despite not using the service.
    • Faced difficulty accessing the “Manage Plan” button or the cancellation process was unclear.
    • Encountered early termination fees when trying to cancel annual plans billed monthly 

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

    5 replies

    S
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    September 23, 2025

    Thread Summary

    Users reported that they:

    • Forgot to cancel their free trial before it converted into a paid subscription.
    • Were charged despite not using the service.
    • Faced difficulty accessing the “Manage Plan” button or the cancellation process was unclear.
    • Encountered early termination fees when trying to cancel annual plans billed monthly 

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

      A
      Ava353556765l8z
      Participant
      February 9, 2024

      Please cancel nt account and refund my money to my card.

        R
        rubster_5534
        Participant
        February 10, 2025

        The same happened with me. I got charged and cancelled again and I cant access the agent in the box. Pathetic service

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          March 12, 2025

          Hello!

           

          I hope you're doing well, and we apologize for the delayed response and the trouble.

           

          Please see these articles to learn more about the cancellation process: https://adobe.ly/3FnUULv

          https://adobe.ly/4hqmdSr

           

          Thanks,

          Anand Sri.

          R
          Roberto31879475mm31
          Participant
          August 25, 2023

          Help want to cancel me adobe account, somehow it's taking money from two of my credit cards. D

          L
          Ludovic29429215y3ka
          Participant
          April 16, 2023

          Hello, I'm exactly in the same situation. No customer link on any pages after 1 hour search despite many links called "contact us".

          I understand that Adobe's desire is to force annual subscriptions, without offering a free basic formula, with very short notice periods, unrelenting customer service, taking advantage of the fact that their customers are very busy and that they will not consider canceling within 14 days of subscription.

          In addition, no warning email is sent to warn that the trial period is coming to an end, which would be the most basic of courtesies.

          Unable to contact anyone to plead my cause, I have to pay 107€ today, which is added to the 46€ I have already paid because I have not canceled before, without ever having used the service.

           

          This type of process is undoubtedly the symptom of a fragile commercial position, of products which undoubtedly lose their attractiveness and which result in forcing customers to take out an annual subscription to ensure Abobe's turnover.

           

          However, I continue to request reimbursement of the amounts I paid as a commercial gesture, given that I have never used the service.

            T
            Test Screen Name
            Legend
            April 16, 2023

            These are good points, and you should make them to Adobe Customer Service when you contact them. 

            ls_rbls
            Community Expert
            ls_rblsCommunity Expert
            Community Expert
            April 11, 2023

            Hi @James29337844wu0m ,

             

            If you've purchased Adobe Acrobat directly from Adobe, to cancel your subscription you may use the instructions from the links below:

             

             

              creative_wanderlust0D44
              creative_wanderlust0D44
              Participant
              May 1, 2023

              Hi,

              I have the same issue and I already tried the first link: https://helpx.adobe.com/manage-account/using/cancel-subscription.html
              Unfortunately the "manage plan" button shown in step 2 is not displayed in the real webpage... so we are still stuck.

              But we still don't know how to cancel the subscription.

              Do you have any workable solution?

                ls_rbls
                Community Expert
                ls_rblsCommunity Expert
                Community Expert
                May 29, 2023

                Use the Adobe Belgium link below:

                 

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