Wanted to switch plans and go for the uni option, the invoice doesn't show up and charged 4x TIMES?

Forum|Forum|3 years ago
October 28, 2022
3 replies
277 views

I wanted to switch plans due to a youtube sponsorship which advertised an uni option and I wanted to upgrade my current solo Photoshop plan at 19 pounds to the Uni discounted full suite Creative Cloud option. I went to go and do it, it kept saying, "The purchase is not surpported" And I was trying to get the discounted product anyway. I go to validate my place of study like four times, one after another cause the products never showed up, the webpage states, "thanks for the order". I go to my apps and the stuff I bought was not there and because I attempted multiple times to get the product, I go to my bank app only to see 4 PENDING TRANSACTIONS for a product I can't even use, and the worse part is that it cancelled my solo Photoshop plan. How do I get my money back? The bank app is telling me to contact the company (Adobe) so this was my best bet. Thanks for all the help.

Windows

This topic has been closed for replies.

kglad

Community Expert

who's administering the uni plan?

if your school contact the plan's administrator per @Paul26815096br4l

if you are, follow @John T Smith's instructions.

P

PhotoSurgeon12Author

Participant

Thanks I'll check it out, thankfully the bulk of the transactions didn't go through, got an email saying they were errors, only one charge of 16.24 shows up.

kglad

Community Expert

more charges may follow, so contact support.

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730