Skip to main content
Dionn16
Participating Frequently
June 25, 2026
Question

Wanting to switch license on personal account to school account.

  • June 25, 2026
  • 3 replies
  • 0 views

Uni gifted us a license for a year. That just ended and normally I should renew it via the site uni gives us. But I recently bought a Logitech mouse and with that came a month of Creative Cloud Pro. So I wanted to activate that before needing to pay again for my school account. Apparently I just discovered that there is a difference between a personal profile and a school profile. My problem is that the free month has been added to my personal profile, which I don’t use. Is there any way to switch this? Because I would rather not waste this gift. 

 

Also right now my school account shows that I have no access to my apps and my personal profile requires me to download everything. When following that process it starts Photoshop, but immediatly kicks me out because I don’t have a subscribtion for it. I also don't seem to be able to switch between my (locked) school account and my personal account in the creative cloud desktop app.

 

Any help or advice with all of this would be appriciated!

 

    3 replies

    kglad
    Community Expert
    Community Expert
    June 25, 2026

    you can’t merge accounts.

    Community Expert
    June 25, 2026

    Logout of creative cloud desktop app. Then login it should give you option of choosing the profile

    -Manan
    Dionn16
    Dionn16Author
    Participating Frequently
    June 25, 2026

    Just tried it again, it does not give me that option. Do you think there is any realistic chance to resolve this, or should I just take my losses and buy the year schoolsubscription?

    Community Expert
    June 25, 2026

    So you have two profiles on the same university email ID?

    -Manan
    Dionn16
    Dionn16Author
    Participating Frequently
    June 25, 2026

    They are both on my same personal e-mail and password, but via the university I can buy a student license.

    https://www.surfspot.nl/adobe-creative-cloud-student.html

    Community Expert
    June 25, 2026

    When you login it asks for the profile that you want to use. Over there if you select the personal profile are you not able to use the apps?

    -Manan