Skip to main content
N
Nouran33076007ss0m
Participant
November 22, 2023
Answered

Warned to pay fee if i cancel my photography plan

  • November 22, 2023
  • 2 replies
  • 287 views

So i have a photography plan and i want to cancel my subscription but when i want to do that it warned me that if i do so i will have to pay cancellation fee , although .. it's been almost 16 hours since the renewal and I'm aware that i can cancel subscription within 14 days? 

 

    This topic has been closed for replies.
    Correct answer gupta shivangi

    Hi @Nouran33076007ss0m,

    We appreciate you contacting us. Yes, this is true that you can get full refund if you cancel the subscription within 14days. As per your accoun info, you subscribed for Creative Cloud All apps on October 21, 2023. It has been a month since then and this is the reason you're getting this message.

    You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    Let us know if you have more questions.

    Regards,

    Shivangi

     

     

    2 replies

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    November 22, 2023

    Hi @Nouran33076007ss0m,

    We appreciate you contacting us. Yes, this is true that you can get full refund if you cancel the subscription within 14days. As per your accoun info, you subscribed for Creative Cloud All apps on October 21, 2023. It has been a month since then and this is the reason you're getting this message.

    You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    Let us know if you have more questions.

    Regards,

    Shivangi

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 22, 2023

    contact adobe support to remedy. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    N
    Nouran33076007ss0mAuthor
    Participant
    November 22, 2023

    i will try that, thank you. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 22, 2023

    you're welcome, but it appears you posted incorrect information. so, don't expect a "remedy".

      Firefly Community Gallery
      Adobe Firefly

      Remix with Firefly Community Gallery

      Thousands of free creations to fall in love with and remix in Firefly.

      Explore now
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices