was charged after cancelling my account online

Thank you for posting, ​@Beauteous_heart026c.

I understand how frustrating it is to be charged after believing the subscription had been cancelled.

I reviewed the account associated with this community profile and can confirm that the Illustrator and Adobe Stock subscriptions started on September 19 and are currently active. I do not see any record of a cancellation request being submitted.

It appears that you have multiple Adobe profiles associated with the same email address, including Team/Enterprise and Personal profiles. Please review the following document for information on switching profiles and selecting the correct Personal profile:

https://helpx.adobe.com/business/enterprise/setup-onboarding/sign-in-and-access/manage-adobe-profiles.html

Once you have switched to your Personal profile, you should see the active Illustrator and Adobe Stock subscriptions. You can then follow the steps in this document to cancel each subscription:

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

Since the subscriptions were started on September 19, I recommend completing the cancellation process as soon as possible. Based on the account details, you have approximately two days remaining within the refund eligibility period. If the subscriptions are cancelled within that period, any eligible refund will be processed automatically.

Please let us know if you have any additional questions, ​@Beauteous_heart026c.