Watch out for cancelation fee

Question

This is a scam, adobe does not show you clearly that there is a free cancelation policy within 14 days when i purchased it. When I committed my first payment, it says I was free to cancel at anytime. So I decide to try it for a month, but when I want to cancel it, it required $146 of fee. So please review the policies before you purchase!!

kglad · Answer

that is correct. here are more details:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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